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403 Forbidden error was encountered

To fix this, please, CHMOD your public_html directory to 755. You may do this in two different...

Do you accept customers from all countries?

We do accept customers from all countries in the world. However, to prevent abuse, some countries...

Do you allow adult content?

Any kind of adult content is strictly prohibited.

Do you allow warez linking?

You can link to remote file upload sites like RapidShare, MegaUpload and others, but we may ask...

Do you support Mplayer, Mencoder or LAME MP3 Encoder?

We apologize for inconvenience but we do not support Mplayer, Mencoder or LAME MP3 Encoder on our...

Do you support wildcard subdomains?

Unfortunately, wildcard subdomains are not supported on our servers at the moment.

Do you accept GPT sites?

Unfortunately GPT sites are allowed with Premium and Business plans only.

Do you allow HYIP websites?

You can host HYIP sites only with Premium or Business package.

Actualizarea automata WordPress nu functioneaza (esuat)

Actualizarile automate wordpress pot esua pe serverul nostru din cauza setarii "file ownership"...

Help, I deleted some files!

If you have saved an account backup on your computer, use the 'Import Website' tool on cpanel and...

Help, I can't install Joomla components!

This is a known issue with Joomla script - some components cannot be installed correctly when...

Help, my cronjob does not work

If you run cronjob using PHP command, eg. "php -f /home/username/public_html/file.php", and get...

Ajutor, scriptul meu Perl/CGI imi da eroarea 500

Există multe posibilități diferite de care puteți obține Internal Server Error. Și în cele mai...

Help, my website was hacked!

The most common reasons for a hacked (defaced) website include: - Outdated web application. Every...

I was suspended for mass mail

Mass mail is strictly prohibited by our Terms Of Service. You can send no more than 15 emails per...

I need information about your affiliate program

You can find all information about our affiliate program on our website. You can also refer...

I need to send mass mail, can I use external SMTP (like google)?

If you need to send (mass) mails from an e-mail with your domain extension...

I get slow download/upload speed!

Please note that our servers are located in (write the default data center location for your...

I want to discuss the issues on the phone

Unfortunately we do not provide phone support at the moment. You can contact us only via tickets...

Is cURL installed on your server?

Curl and CurlSSL are installed by default on our servers.

Do you have exim running on another port?

SMTP is not enabled for free accounts. Please upgrade your account if you wish to send emails...

Have you enabled allow_url_fopen function?

PHP function allow_url_fopen is enabled by default on our servers. If you get any errors when...

Do you offer VPS?

Yes, we offer VPS hosting. We have several plans and billing cycles you can choose from. You can...

Do you have any CPU usage limits?

We allow using up to 20% of CPU power for our customers per website. If this limit is exceeded,...

Do you have memcache installed?

Unfortunately memcache module is not installed on our servers.

Do you have XSL(T) processor installed?

Yes, XSLT processor is installed on our servers.

Do you have SFTP?

Unfortunately you need to upgrade to a Premium/Business account to have SFTP working

Do you support Postini antispam?

  Yes, we support Google Postini services fully. Please let us know the MX record you need to...

Do you support ASP?

Unfortunately, our servers run Linux OS and ASP is not supported here.

Do you support CloudFlare?

CloudFlare is supported by our hosting, however only CloudFlare support staff can provide you...

Do you support ColdFusion?

Unfortunately ColdFusion is not supported here.

Do you support DotNetNuke?

Unfortunately, we do not support DotNetNuke (DNN) on our servers, because it requires Windows...

Do you support FFMPEG?

Unfortunately we do not support FFMPEG on our servers.

Do you support Flv2tool?

We apologize for inconvenience but we do not support Flv2tool on our servers.

Do you support Frontpage Extensions?

We do not support Frontpage extensions.

Do you support FXP?

Unfortunately, direct file transfer from one FTP server to another (FXP) is not supported here.

Do you support Gallery2 script?

Yes, the Gallery script will work fine on our servers. Make sure to select NetPBM and GD as image...

Do you support GD library?

GD library is enabled on our server by default.

Do you support gzip?

Our servers support mod_gzip, mod_deflate by default. To use GZIP, please call the function...

Do you support iconv?

Yes, we fully support Iconv.

Do you support innodb?

InnoDB is supported on Premium and Business packages.

Do you support JDBC or ODBC?

Unfortunately, JDBC or ODBC is not supported on shared hosting. Please look into our VPS servers...

Do you support Libogg + Libvorbis?

Unfortunately we do not support Libogg and Libvorbis on our servers.

Do you support Magento?

Magento is supported on paid plans only because it requires InnoDB engine that is supported with...

Do you support Mp4Box?

Unfortunately, we do not support Mp4Box on our servers.

Do you provide MSSQL support?

Unfortunately, we support MySQL only (MSSQL is not supported here).

Do you support nginx?

  Nginx (Web server/reverse proxy) is only partially supported on our servers.

Do you support OmniBase?

Unfortunately, we do not support OmniBase on our servers.

Do you support opencart?

  Yes, opencart is fully supported on our servers as it only requires Apache, PHP 5 and MySQL.

Do you support OpenSSL?

Yes, we do support OpenSSL on our servers.

Aveti suport pentru AAC codex?

Din pacate, nu avem suport AAC codex pe serverele noastre.

Aveti suport pentru codecul AC3 ?

Din pacate, nu suportam codecul AC3 pe serverele naostre.

Aveti suport pentru codecul DivX/XviD ?

Din pacate, nu avem suport pentru codecul DivX/XviD pe serverele noastre.

Aveti suport pentru codecul OGG/Vorbis?

Din pacate, nu avem suport pentru codecul OGG/Vorbis pe serverele noastre.

Do you support AC3, AAC, VORBIS, OGG, x264, xvid, divx or win32 codecs?

Unfortunately, we do not support codecs on our servers.

Do you support GCC compiler

Unfortunately we do not support CC compiler on our servers.

Aveti suport pentru LAME MP3 Encoder?

Din păcate, nu avem suport pentru LAME MP3 Encoder pe serverele noastre.

Do you support mailing lists or mass mail?

Unfortunately we do not support mailing lists. Mass mail is strictly prohibited by our terms of...

Do you support qsappend / QSA redirects on .htaccess?

  Yes, they are fully supported. You can see an example for such a redirect by pasting this...

Do you support flash sites?

Flash is fully supported here. Flash is a client side feature - it runs on the user's computer,...

Do you support wordpress mu? How to install it?

  Wordpress MU plug-in is not supported on our servers.

Can you update php version?

You can select the PHP version you want to run at "PHP Configuration" screen on cpanel.

Do you support phpSHIELD?

Unfortunately we do not support phpSHIELD. However if you have phpSHIELD loaders, you can use...

Do you support Python?

Unfortunately, Python is not supported on our shared hosting servers. We can only recommend You...

Do you support redmine?

  Unfortunately we do not support Redmine because it requires Ruby on Rails.

Do you support Ruby on Rails?

Ruby on Rails is not supported by our servers.

Does server support SSI?

Unfortunately, we do not support SSI at the moment.

Do you support SSL?

Unfortunately, SSL is supported with any paid plan.

Do you support suPHP, suApache, suexec or suhosin?

We do not support suPHP, suapache, suexec or suhosin modules. However we run other security...

Do you support timthumb?

  Yes, it is fully supported on our servers. If you have any issues with the script, please make...

Do you support TomCat?

We apologize for inconveniences but TomCat is not supported here.

Do you support Zend?

Zend is fully supported here. You can run applications encoded with Zend without any problems....

My Wordpress was hacked, how to reset my admin password?

  If your wordpress password has been changed to an unknown value, you can always reset it by...

Facebook displays incorrect preview when I share my website

Facebook caches pages, so you just need to get Facebook to update their cache. To do this, you...

What is the path to my root (home base) directory? Can it be changed?

Your path to home directory is /home/YOUR_CPANEL_USERNAME/public_html/  If using Dreamweaver, the...

What is your PHP configuration?

You may check our server PHP info here: http://server1.main-hosting.eu/phpinfo.php

What is my database socket path?

The default location for the Unix socket file that the server uses for communication with local...

What is PHP memory_limit ?

PHP memory_limit is set to 128 MB by default and can not be increased any more.

What is max upload file size limit on your servers?

The PHP upload_max_filesize limit is set to 8 MB on our servers, what means you can upload files...

What is the limit for sending emails?

You can send up to 15 email messages per minute with PHP. Also you can not exceed 3 emails per...

What is email message size limit?

The current e-mail message size limit is 5 MB. If you need to send bigger emails, you may want to...

What is PHP execution time?

The PHP script max execution time is set to 30 seconds. If you want to have it increased up to...

What is MySQL port?

MySQL port number is 3306.

What are your file type and file size limits?

We do not have any file type or file size limits when uploading via FTP. If you upload file using...

What are your server specifications (parameters)?

Our servers use Intel Xeon E5 CPUs, 32-64GB RAM, SSD and SAS/SATA3 (RAID10 protection) disk...

How often do you make backups?

Unfortunately, there is no automatic backup option with free account. However, we attempt to make...

How many files can I store in one folder?

We do not have any limits for files stored in one folder. However, a folder viewed via FTP can...

How many accounts do you setup on the same server?

The number of accounts depends on the account type and many other factors, so each server has a...

Cate conturi pot gazdui?

Puteți găzdui câte domenii doriți, nu avem limite pentru asta.

How many MX records may I have?

You may add as many MX records as needed. Please be mindful of the priority values of your...

How many cron jobs can I setup?

You can setup 2 cron job tasks on our platform. If you need to create more, please consider...

How many customers do you have?

Unfortunately we can not disclose this information because of client privacy policy.

What is the database information_schema I can see in my phpMyAdmin, do i need it?

  We do not support the information_schema database. All queries to it are strongly prohibited...

Ce inseamna un IP dedicat? Care sunt avantajele lui?

In general, având un site web pe o adresa IP partajata nu va afecta cu nimic. Cu toate acestea,...

Ce soluții de e-commerce îmi puteți oferi?

Va Oferim posibilitatea de a Instala automat: ZendCart, OS Commerce, CubeCart shopping carts....

Which Apache version do you use?

We use Apache 2.2 version on our servers.

My FTP client displays only 1998 or 2000 files, but I have more files

You need to configure your FTP client to increase the file display limits. Please ask for support...

My account got canceled for slow MySQL queries

Your account was canceled for having slow MySQL queries. This happened because your database used...

Cum adaug un alt domeniu în contul meu?

Domenii aditionale/addon înseamnă că puteţi gazduii multiple domenii într-un singur cont de...

How to add login form to my website?

You can protect individual directories using 'Password Protected Directories' feature in your...

How to cancel account?

You can delete your account at any time by using the 'Control Panel' -> 'Delete Account'...

How to cancel account?

You can delete your account at any time by using the 'Control Panel' -> 'Delete Account'...

How to transfer my website to your server?

If your website doesn't use MySQL databases, moving your site is very easy. Simply upload all...

How to install scripts?

To install your desired script using auto installer, please, log into your control panel and find...

How do I access webmail?

You can access your webmail at http://webmail.#master_domain (login with your email account...

How can I enable SMTP authentication?

SMTP is available only with paid plans. Please upgrade your account if you want to send emails...

How to add addon domain?

To add another domain to your account simply mavigate to cpanel section "Addon Domains" and add...

How can I add a forum on my website?

You can install forum script automatically using Auto Installer section in your cPanel. You can...

How can I add logo (favicon) near my address bar?

You can have image near your address bar (favicon) very easily. 1. Create favicon image at...

How to auto configure FTP client?

Here is short instruction how to configure your FTP client: Firstly, please download and install...

How can I create MySQL trigger?

Unfortunately, we do not support MySQL triggers.

How do I disable directory listings ('index of' page)?

If you see "Index of /" message and list of your files and directories when visiting your...

How to disable output_buffering?

  To disable output buffering add the following line to your .htaccess file: php_value...

How can I edit httpd.conf?

You can not edit httppd.conf file because this is a shared hosting server and this file can be...

How to edit MX record?

You can change the MX record for your domain in cpanel "Edit MX Record" section. If you need more...

How do I extract compressed files?

  To extract rar/zip files, please use the "Extract files from archive" feature in your file...

How to run cronjob?

To run desired cron job, you need to make sure that your .php file is publicly accessible via...

Cum pot folosi mod_gzip ?, nu functioneaza!

Serverele noastre au suport implicit pentru mod_gzip, mod_deflate. Pentru a folosi GZIP, va...

How to import/export database?

To import/export a MySQL database you need to follow these simple steps: - If you want to import...

How to integrate webmail into my website?

You can access webmail at http://webmail.#master_domain, you cannot add it to your website.

How do I submit my website to search engines?

Unfortunately, we do not provide website submission services. Please refer to "Google Webmaster...

How can I modify database charset?

You can modify database charset using phpmyadmin at any time. Select database you want to edit,...

How to turn off PHP error reporting?

  To turn off PHP error reporting you can use the following snippet in your PHP script:...

How can I password protect my website / folders ?

To create a password protected folder you need to go to cPanel and click on "Password Protect...

How do I fix content encoding error?

If your website shows "Content encoding error" it may be due to the GZIP compression. Try to...

How to fix e-mail sending and receiving? Email is going to SPAM folders.

Our mail servers have very high usage and sends thousands of emails every hour. For this reason,...

How can I fix/repair and optimize database myself?

You can optimize / repair your database via phpMyAdmin: First log into cPanel and open up the...

Cum pot schimba adresa de email folosita pentru autentificare in zona de membri?

Va puteti schimba adresa de mail prin autentificarea in panoul de control...

How can I change page encoding?

You need to complete this step to change page encoding: Add this line somewhere below HEAD tag:...

How to change cPanel password?

If you are having issues with the control panel or FTP password, you can change your main...

How to change cPanel password?

If you are having issues with the control panel or FTP password, you can change your main...

Cum pot schimba parola la un cont de mail fără a mai intra in cPanel

Puteți modifica parola de e-mail numai direct de la panoul de control al secțiunea de gestionare...

How can I change the server my account is on?

  To change server, you will have to re-create your account. Please be sure to create a backup...

How to change MYSQL username or password

  If is not possible to change the MySQL user name or MySQL database name without deleting it....

How can I setup email forwarder?

You can setup email forwarders by using the "Manage Forwarders" section in your control panel.

Can I setup email auto reply (autoresponder)?

The email auto responder feature is available only with a paid plan. Please upgrade to Premium or...

How to enable register_globals

PHP register_globals setting is set to OFF on our servers for security reasons. All modern...

How to block IP using .htaccess file?

You may block access to your website from specific IP addresses using .htaccess file. You need to...

How to disable short open tags?

To disable short open tags, You need to create an .htaccess file in your website's base...

How to edit/change/add CNAME or any other DNS records?

You can change the CNAME or any other DNS records from the "DNS Zone Editor" tool.

How to create a backup?

To create a backup, please login to your control panel and go to Backups section. If account...

How to host multiple domains?

If you want to manage multiple domains from same control panel, you need to use "Addon Domains"...

How to restore a backup?

To restore a backup, go to 'Website Import' tool and upload your archive. All files will be...

How to change file/folder permissions?

You can change the file permissions in two different ways:<br> 1. Enter cPanel -> File...

How to setup default (catch all) email account?

You can set up default email account in "Catch-all Emails" section on cPanel.

How to enable domain privacy?

It is not possible to hide WHOIS information, because we do not manage your domain name. Contact...

How to add file extension to MIME types?

You can add extension to MIME types with .htaccess file. For example if you need to configure...

How to create an .htaccess file?

Here's how to create a text file suitable for an .htaccess file: 1. Open up a text editor on your...

How to use remote MySQL?

You need to upgrade your plan to Business or Premium to have remote mysql.

How to use shared SSL?

Unfortunately we do not support shared SSL here. You can only install a trusted SSL with paid plans.

How to optimize Joomla for better performance?

Joomla script is not a 'heavy' application by default, however if it is not maintained properly,...

How long has your company been in business?

We have provided hosting services worldwide since 2004.

Why was my (paid) forum canceled? (valid for vB, IPB etc.)

  It was canceled by our automated system, as we do not allow to host VB or IBP forums here....

Why can't I edit all server settings?

  We are providing shared hosting services which means that a single server is used to store...

Why does a password-protected directory ask twice for the password?

This is happening because you have a password-protected subfolder on your account. If there is a...

Domain does not work with "www"

You need to check your DNS zone settings to see if you have an "A" record for "www" entry of your...

Mail goes to spam folder

This issue can be related to mail filtering rules. It's possible someone from this server (it's a...

Do you allow UDP protocol?

  For network security and performance reasons UDP protocol is not allowed on our free hosting...

Error establishing a database connection

If you get the message 'Error establishing a database connection' it means that your script...

Is APE server supported?

Unfortunately, we do not have APE server installed.

Is your company interested in sponsoring my website?

We are not interested in sponsoring any websites or organizations at the moment.

Is curl supported with https (Curl SSL)?

  Curl SSL is fully supported here. To be able to use curl with https, please read this guide...

Is eyeOS supported?

  Currently eyeOS is not supported on free accounts, however it is fully supported on VIP...

Is fopen enabled?

Function fopen() is enabled and works without any restrictions on our servers. Function...

Is symlink function enabled?

Symbolic linking is disabled for security reasons and cannot be enabled here.

Is Java supported here?

Our servers support Javascript, but Java applets/servlets (or simply JSP) are not supported.

Is magic_quotes_gpc enabled on your servers?

PHP magic_quotes and magic_quotes_gpc functions are enabled on our server by default.

Is mhash supported?

  Yes, MHASH support is enabled on our servers by default.

Is mod_rewrite enabled?

mod_rewrite is enabled by default on our servers.

Is PHP open_basedir enabled?

The PHP open_basedir feature is enabled by default and unfortunately, it can not be disabled for...

Is Plone supported?

  Unfortunately, we do not support it because we do not allow running background processes.

There is a virus on your server!

Please rest assured there are no viruses on our servers, because we use Linux OS. If you get any...

Is there any limit for number of files uploaded? Do you have any inode limit?

You can have a maximum of 20,000 files uploaded on your account. Uploading a huge amount of files...

Fatal error: Allowed memory size of XXX bytes exhausted

If you get PHP error 'Allowed memory size of XXX bytes exhausted' here is one way how you can fix...

Does your hosting support POP3, SMTP or IMAP?

Our servers support POP3, IMAP and SMTP protocols. However SMTP and IMAP are available only for...

Global server time

Global server time configuration cannot be changed, but you can use PHP function...

Images are not displayed on my website

Please make sure images are uploaded to server. Secondly, check if HTML source code has the...

Can I reset my account myself?

You can do this by using the 'Control Panel' -> 'Reload Account' function. It will not only...

Can you offer a custom package for me?

Unfortunately, we do not offer custom packages at the moment. All available packages are listed...

Can you recommend a good billing system for me?

There are many different webhosting billing systems around, and your final choice depends on your...

Do you register international domains?

You can find the list of domain extensions that we register or accept transfers for at your...

Ma pot conecta la cPanel prin intermediul https?

Pentru moment accesul securizat prin SSL nu este suportat de panoul nostru de control

I can not create database with phpMyAdmin

All databases should be created using control panel. It's impossible to create a new database...

Do you support foreign keys in phpmyadmin?

  I am afraid it is not possible to create foreign keys on free plan as this requires InnoDB...

I cannot receive/send emails

  Do you get any errors when you are trying to send or receive emails? Is there any email...

Can not delete file .pureftpd-upload

If you see a file named like '.pureftpd-upload' or similar and can not delete it, please do not...

I do not see .htaccess file

If you do not see .htaccess file, there might be 2 possible issues:<br><br> 1. This...

Function such as exec() has been disabled for security reasons

Unfortunately, functions like exec(), shell_exec(), proc_open(), passthru(), system(), popen()...

Do you provide phone support?

Unfortunately, we do not provide phone support. You can always ask your question via ticket.

Do you offer subversion (SVN) hosting?

Unfortunately we do not support subversion hosting.

Do you provide Windows hosting?

We use CentOS operating system (it's just another Linux distribution optimized for web hosting...

Do you offer dedicated IPs?

  Unfortunately dedicated IP addresses are not supported at the moment.

Do you offer Secure (https) Connection to cPanel?

Yes, our cpanel uses only secure (https) connection.

Do you offer pdo and pdo_mysql?

Yes, we do offer pdo and pdo_mysql support.

Do you offer phplist?

We do not offer phplist (or any other mailing list tools) and you can not send more than 15...

Do you offer RVSKin?

Unfortunately we do not offer rvskin.

Do you offer dedicated servers hosting?

Unfortunately we do not offer dedicated servers at the moment but we do have a range of VPS plans...

Do you offer website building tool?

Yes, we have Zyro Website Builder available for all our clients.

Parse error: syntax error, unexpected T_PRIVATE

If you get error message 'unexpected T_PRIVATE' or similar error in your script, make sure your...

Do you allow p2p connections?

We do not allow P2P (or similar) connections on our servers.

Permiteți situri dedicate jocurilor de noroc?

Da, este permis și puteți găzdui situri de jocuri de noroc aici.

PHP Fatal error: Cannot redeclare

If you see error message 'PHP Fatal error: Cannot redeclare function' or similar error message in...

PHP safe mode is set to on or off on your servers?

PHP safe mode is set to "off" by default on our server.

Do you place any forced ads on my website?

We do not place any forced advertisements on your website.

Pot accesa phpMyAdmin direct?

Puteți accesa phpMyAdmin din:http://phpmyadmin.#master_domainTrebuie sa știți numele bazei de...

Can I use chat scripts on my website?

All kind of chats (except IRC) are allowed here. You can add online chat, chat box, shoutbox, etc.

Can I have multiple FTP accounts?

You can setup multiple FTP accounts using FTP Accounts section in your cPanel at any time.

Pot avea mai multe nume de utilizator cPanel ?

Din păcate, în acest moment, nu puteți crea nume de utilizator multiple pentru aceeași cPanel.

Can I block unwanted incoming emails?

Server has already advanced spam blocking tools installed.

Can I compile scripts or run compiled scripts on your server?

Unfortunately, You cannot install any compilers, compile scripts or run compiled programs on our...

Can I create multiple logins to my cPanel for my friends?

Currently it is not possible to create additional logins for a single cPanel, however most sites...

Can I copy/paste HTML code on my files directly?

You can edit the HMTL code by using the File Manager in control panel. Select the file you wish...

I want to work in your company. Where can I apply?

You can fill out the job application at http://www.hostinger.com/hire/index.php<br> Only...

Can I edit php.ini?

Unfortunately, you can not edit php.ini But you can change most of PHP settings yourself by using...

Can I execute applications on your servers?

Unfortunately, you can not execute applications on our servers for security and performance reasons.

Can I use AJAX on my website?

Yes, AJAX is based on JavaScript which is fully supported here so you can use AJAX without any...

Can I use Dreamweaver to publish my sites?

You can use Dreamweaver software to create, upload and update your websites without any problems.

Can I use SSL with my email accounts?

Secure (SSL) email access is supported with paid plans only. Please upgrade your account to have...

Can I host domains with special symbols here?

We do not support domains with special characters (such as "_" or "%"). However you can host an...

Can I host youtube clone scripts here?

Unfortunately you can not host youtube clone scripts on our servers because we do not support...

Can I host online game scripts here?

Unfortunately you cannot host online gaming scripts here since they take up too much server...

Can I host affiliate based websites here?

You can host affiliate based websites (with affiliate links, banners, etc.) without any problems.

Can I host anime or hentai here?

Yes, you can host anime here. However do note that hentai is prohibited as it is a form of adult...

Can I host social websites here?

Unfortunately you cannot host social websites like myspace or facebook here.

Can I host torrents here?

You can link to torrent files but torrent tracking systems are not allowed to be hosted here.

Can I run file sharing or image hosting service?

Unfortunately you cannot run such type of website here.

Can I install perl/pear extensions?

Unfortunately you cannot install perl/pear extensions on our servers.  

Can i install SVN packages ?

We do not support SVN software here.

Can I install ruby gems?

Ruby gems are not supported at the moment.

Can I install nulled scripts here?

Nulled scripts are not allowed to be hosted here.

Can I install ShoutCast on your server?

Unfortunately we do not support ShoutCast on our servers.

Pot modifica pagina de eroare 401 pentru atunci cand folosesc foldere protejate prin parola?

Pentru a schimba layoutul pagini de eroare 401, mergeți la secțiunea Pagini Erori din cPanel....

Pot obține acces shell?

Puteți folosi "Consola Web SSH" pentru a executa majoritatea comenzilor SSH. Nu oferim acces...

Can I get your package for free?

All our services are 100% free and you don't need to pay a dime. Ever!

Can I enable anonymous FTP connections?

We do not support anonymous FTP connections for security and performance reasons.

Can I place AdSense or other ads on my website?

  You are welcome to place any advertisements on your website at any time.

Can I pay via xoom?

Unfortunately, we do not accept xoom payments.

Can I run programs used on desktop computer?

You can not run any kind of executable programs here for security and performance reasons.

Can I run commands from command line?

You can run some commands via command line by using the "SSH Web Console" tool. To get normal SSH...

Can I run background processes on your server via SSH?

Unfortunately, we do not allow to run any permanent background processes. Only temporary...

Can I run cgi and/or perl scripts on my website?

Unfortunately we do not support Perl/CGI at the moment.

Can I run scgi scripts?

Unfortunately, we do not support scgi.

Can I run SocialEngine?

  SocialEngine cannot be run on free plan since it requires InnoDB which is not supported with...

Can I set up vhosts on your hosting?

Unfortunately, you cannot set up vhosts on our systems.

Can I delete my client profile (whole account)?

You can cancel hosting package from control panel at any time, but you can not delete your...

Can I send newsletters?

No mass mailers / spammers are allowed (account will be automatically suspended if you try to...

Can I pipe email messages to any file (script)?

Email piping is not supported at the moment.

Can I use temporary URL to access my website?

  Unfortunately, such feature is not supported on our systems. However, you can setup your...

Can I sell stuff on my website?

You are welcome to create an online shop and sell goods on your website without any problems.

Too many tables

If your account gets canceled for too many tables in a database there's nothing we can do so be...

I get 'open_basedir restriction in effect, file is not within the allowed path' error

If you get get 'open_basedir restriction in effect, file is not within the allowed path' or...

Primesc eroarea 'MySQL server has gone away'

I get 'MySQL server has gone away' error

If you see error message 'MySQL server has gone away', it might be that your script is not...

I get 'Source file could not be read' error in phpmyadmin

If you get 'Source file could not be read. Try later or contact with your server' or similar...

I get 'unexpected T_STRING' error

You may get this error because all .html files are parsed as PHP here. So, if your .html file...

I get ECONNREFUSED error on FileZilla

This error is most likely related to Your computer's network/firewall settings. Please check this...

I get "421 too many connections" FTP error

If you use FileZilla software: To limit the number of connections of an EXISTING configured...

I get Internal Server Error (500)

There are many different possibilities why you can get Internal Server Error. And in most cases...

I get file permission problems

Please use "Fix file ownership" tool from control panel to fix this problem.

I get 'Invalid argument supplied' message

If you see error message 'invalid argument supplied' or similar error message in your script, it...

I get 'User XXX already has more than max_user_connections active connections' error

If you get 'User XXX already has more than max_user_connections active connections' or similar...

I get a "Disk full" error

Please submit a ticket and we will review it as soon as possible.

Other errors

In order to help eliminate possible problems we will need more information. Please try to include...

File downloads time out, please help

There is a 2 minute connection timeout on our servers. That means that all connections (such as...

Can you enable / disable allow_url_include?

Function allow_url_include is already enabled on our servers.

Can you enable TLS stream socket transport on PHP?

  This feature (PHP sockets) is enabled by default on our servers.

Can you add/update auto installer scripts?

Unfortunately, at the moment, we cannot add more scripts to our installer. However new scripts...

Can you disable auto_prepend_file or auto_append_file ?

Unfortunately, auto_prepend_file and auto_append_file settings cannot be disabled.

Can you install additional PHP modules?

Our servers have all popular PHP modules and extensions installed already. If some module is not...

Can you install Zend Optimizer or ionCube?

PHP extensions like Zend Optimizer and ionCube are installed on our servers by default.

Do you have any CPU usage limits?

We allow using up to 20% of CPU power for our customers per website. If this limit is exceeded,...

Round cube shows blank "From" address or Sender field is blank

Updated Roundcube version uses identities to send mail from. If you see the sender field is...

My monitoring scripts report site is down

If you use 3rd party monitoring scripts/services, please be aware that we block all IPs which...

Can DNS clustering be enabled?

  Unfortunately DNS clustering cannot be enabled since it requires significant modifications on...

Can PECL ssh2 be installed?

Unfortunately due to compatibility reasons it is not possible to install PECL ssh2 on our servers.

Do you accept PTC sites?

PTC sites are allowed only with Premium and Business plans.

Do your servers have Flash Media Server installed?

Unfortunately, Flash Media Server is not supported here.

Do your servers have anti-ddos protection?

Our servers use advanced hardware firewalls to make sure customer accounts are safe and protected...

Do your servers support WebDav/WebDisk?

Unfortunately WebDav is currently unsupported.

Do your servers support audio/video streaming?

Our servers support audio and video streaming, but you will need to configure everything yourself...

Do your servers support Capistrano?

Unfortunately Capistrano is not supported on our servers.

Do your servers support mono?

Our servers run Linux and mono (or other .NET applications) is not supported.

My PHP max_input_time needs to be set to -1

You can set the max_input_time to "-1", by adding the following line to your .htaccess file:...

My site does not work with this PHP version

You can change PHP version for Your cPanel account Yourself. Please navigate to Your cPanel and...

Situl meu nu funcționează (funcționează bine pentru noi, poate are IP-ul blocat)

Situl dvs pare sa funcționeze corect. Îmi puteți spune IP-ul dvs? Il puteți obține de la :...

My website can not be found on search engines

This is not related to hosting, and is related to your website only. Please refer to "Google...

Do you support podcasts?

Unfortunately podcasts are not supported here.

Do you support Smalltalk?

Unfortunately, we do not support Smalltalk on our servers.

Do you support .htaccess override?

Yes, we do support .htaccess override on our servers.

Do you support Zend Framework?

Zend Framework is not supported by our cPanel, however you can still download Zend Framework...

My account was suspended for having spam/junk records on database

  We have found that your blog/forum had thousands of entries, comments, posts or users...

My website texts (from files) show up as "???" (incorrect encoding)

  It is possible that your files are encoded in wrong format. You should always use UTF-8...

Unable to read 0 bytes in FILE_NAME.php on line 0 error

If you see "Unable to read XXX bytes in FILE_NAME on line 0" or similar error message when...

Where is the configuration file for my script located?

  We have compiled a list of configuration file locations for most popular scripts: 4Images...

Where can I find error logs for my account?

You can find error logs in cPanel -> Error Logs section.

Where can I see CPU usage logs?

Unfortunately, we do not store reports of CPU usage on server. We only email customers about high...

Where can I see cPanel or WHM demo?

We do not offer cPanel demo access for security and performance reasons. However you can register...

Where can I see the templates that you offer?

  Every account on our servers already comes with Zyro website builder that offers 100+ of...

Where to point my domain?

You can get instructions how to point your domain to our name servers from the company where you...

Where are your servers and company located?

Our company is based in Larnaca, Cyprus. We have servers located in insert_server_location_here...

I see old content after uploading new files

Most likely, your browser has stored the older copy in its cache for faster loading. You'll need...

I see blank / white page (if website is based on PHP)

If your website is based on PHP, the most common reason for this problem is that you're missing a...